Pearson 70 User Manual download pdf (Page 15)

Scanner Overview

Customer Support

1-5

Calling Procedure

The procedure used to request Customer Support assistance is simple and

straightforward. All that's required is that you provide some basic information

during your call. (Read the first part of this section for a list of the calling

requirements.)

To call Customer Support, follow these seven steps:

1. Be familiar with the procedures described in this manual.

2. Write down a description of the problem you are having to ensure that you

address all of your concerns with the Customer Support analyst.

3. Write down a description of the action(s) you have taken to resolve the

problem.

4. Note any error messages that are displayed on your computer's screen.

5. Be ready to provide the scanner serial number, your customer number, and

any other relevant information.

6. Call the Customer Support number—1-800-338-5544 — and describe the

problem that you are having with your scanner to the Pearson NCS dispatcher.

7. A dispatcher transfers your call to a Customer Support analyst.

If an analyst is not available, you can ask to be put on hold or request a return

call.

Customer Support typically returns the call within one hour and responds to

your questions about the problem that you reported.

Customer Support

Hours: Weekdays 8:00 a.m. to 5:00 p.m. Customer’s Local Time

(except for Alaska and Hawaii which is through 7:00 p.m. CST)

1-800-338-5544

Note: Customer support is not available on Pearson NCS holidays.

WARNING: Pearson NCS cannot process a request for service without receiving certain basic

information from you. Your call cannot be accepted unless you can supply the scanner's serial

number and your customer number. Satisfy the calling requirements described in this section before

you call Pearson NCS!

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Pearson 70 User Manual Page 15